Information Communications Technician Level 3

Qualification

Upon successful completion of the apprenticeship, apprentices will achieve a Level 3 Qualification as an Information Communications Technician.

Apprenticeship details

What it covers:

Knowledge

• Leading Teams: Developing motivational techniques, leadership styles, and team management strategies to enhance productivity.
• Project Planning: Creating business cases, managing risks, and effective financial planning to support organisational goals.
• Change Management: Employing strategies to overcome resistance, engage stakeholders, and promote continuous improvement.
• Lean and Six Sigma Tools: Applying methodologies like Define-Measure-Analyse-Improve-Control (DMAIC) and 8D problem-solving.
• Data Analysis: Utilising advanced statistical methods, root cause analysis, and process mapping to improve efficiency.

Skills

• Leading Teams: Ensuring project success and fostering stakeholder relationships.
• Strategic Deployment: Supporting continuous improvement initiatives and driving cultural change.
• Communication: Presenting proposals and documenting progress to key stakeholders.
• Process Optimisation: Identifying and implementing Lean and Six Sigma tools to improve efficiency.
• Change Planning: Designing engagement strategies and improving communication.
• Project Selection: Identifying and prioritising opportunities for process improvement.

Behaviours

• Drive for Results: Motivating teams to achieve measurable outcomes and improve performance.
• Teamwork: Leading cross-functional teams to achieve collective success.
• Professionalism: Demonstrating ethical behaviour, flexibility, and adherence to industry standards.
• Process Thinking: Promoting data-driven decision-making and continuous improvement.
• Continuous Development: Supporting personal and team growth through training and development.
• Safe Working: Ensuring compliance with health and safety regulations.

Apprentices will gain the expertise to lead improvement initiatives, drive change, and build long-term capability in delivering enhanced performance within their organisations.

Delivery

Our Skills Development Tutors will deliver online sessions, working with apprentices to meet employers' specific needs and expectations.

Entry requirements

Applicants must have minimum GCSE grades A*-C/4-9 in English and maths.

Progression

Upon successful completion of the Information Communications Technician Apprenticeship, apprentices can progress into roles such as Network Engineer, Systems Administrator, Cybersecurity Technician, Telecommunications Specialist, IT Support Analyst, and Infrastructure Technician, where they can further develop their technical expertise and advance within the IT and telecommunications sectors.