The apprentice will be advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. They are often an escalation point for complicated or ongoing customer problems and become an an expert in your organisation’s products and/or services.
Key Facts
Duration
15 Months
Funding Band
£4,000
Delivery Location
National
Qualification
On successful completion, apprentices will achieve the Customer Service Specialist Level 3 Apprenticeship.
Apprenticeship details
The Customer Service Specialist Level 3 Apprenticeship is designed for individuals who wish to be a ‘professional’ for direct customer support within all sectors and organisation types.
What it covers:
Delivery
A Skills Development Tutor will be allocated and will deliver learning and assessment sessions with on a regular basis, liaising with a work-based mentor to monitor progress.
Entry requirements
The entry requirements for this apprenticeship will be decided by each employer however, it is recommended that applicants have a GCSE grade 4/C or above in maths and English or level 2 equivalent.
If applicants do not hold the recommended English and maths qualifications then, you will need to achieve these prior to taking the end-point assessment.
Progression
If apprentices complete the apprenticeship standard with a pass or a distinction, employers can support their apprentices in progressing to higher levels of study. For guidance on next steps, please consult with the Skills Development Coach.
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