In today’s competitive landscape, exceptional customer service can set your business apart. Our Level 2 Certificate in Principles of Customer Service equips your employees with the skills and knowledge they need to exceed customer expectations, build lasting relationships, and contribute to your organisation’s success.
Key Facts
Duration
9 weeks
Funding
Fully funded for Greater Manchester residents who meet the eligibility criteria.
Delivery Location
Online
Qualification
On successful completion, learners will achieve a Level 2 Certificate in Principles of Customer Service.
Course details
Entry requirements
There are no entry requirements for this course however, applicants will be required to complete an initial diagnostic in maths and English as part of the enrolment process.
As this course is delivered online, applicants will need access to a device with a camera and access word documents.
Eligibility for funding:
This course is fully funded to individuals who:
- Are a Greater Manchester Resident
- Aged 19+
- Earns less than £25,000
Progression
Completing the Level 2 Certificate in Principles of Customer Service opens up a range of progression opportunities, including moving on to a Customer Service Specialist Apprenticeship or a Team Leader/Supervisor Apprenticeship to develop leadership skills.
This qualification paves the way for roles such as Customer Service Team Leader, Supervisor, or Account Manager, offering a strong foundation for career growth and continuous development.
If you’re ready to unlock your business’s potential, or have any questions about our services, we’d love to hear from you.
Contact us